Shipping policy

Last updated: 16th April 2025


Thank you for shopping with Emerald Rose! We offer both digital and physical products, and the delivery process is different depending on what you’ve purchased.


Physical Products

Shipping Locations:
We currently ship worldwide.

Processing Time:
Orders are processed within 1 business day, unless it is a custom order. You'll receive an email confirmation with tracking information once your order has shipped.

Shipping Rates:
Shipping costs are calculated at checkout based on your location and chosen shipping method. We aim to keep delivery affordable and reliable.

Estimated Delivery Time:

  • UK: 2–5 business days

  • Europe: 5–10 business days

  • Rest of World: 7–21 business days

Note: Delivery times may vary due to customs, weather, or carrier delays.


Digital Products

All digital items, i.e. items marked as 'instant downloads', are delivered instantly via email after your purchase is complete.

Didn’t receive your file?

  • Please check your spam/promotions folder

  • Or contact us at hello@emeraldrose.co.uk


Combined Orders (Digital + Physical)

If you purchase both digital and physical items in a single order:

  • Digital items will be delivered instantly via email

  • Physical items will ship separately according to the timeline above


Customs, Duties & Taxes

Customers outside the UK may be responsible for import duties, taxes, or customs fees. These are not included in our prices and are payable upon delivery if applicable.


Need Help?

If you have any questions about your order or shipping, feel free to reach out at hello@emeraldrose.co.uk — we’re happy to help!